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Artificial Intelligence: Industry, Business and Services

Training details

Location

Online

Start Date

22/12/2025

End Date

17/12/2026

Target Audiance

Non-Technical

Teaching language(s)

English; Portuguese

Organizing institution

FCT-FCCN

Delivery mode

Online

Level

Intermediate

Format

Self-paced Module

Industrial domains

other sectors, Public sector

Topics / Keywords

Artificial Intelligence; Industry; Business; Services

Register

Transform your future with AI! Discover how artificial intelligence is revolutionising industry and business. Come and learn with us!

What You Will Learn

  • Understand how artificial intelligence is revolutionising industrial processes and driving innovation.
  • Learn about the application of AI in industrial and business processes.
  • Assess the use of AI in service delivery and the personalisation of customer support.
  • Identify future trends in AI within industry and business.
  • Evaluate the benefits and challenges of adopting AI, including ethical and sustainability considerations.

Agenda

Part 1 – Integrating AI in industry, business and services
• Module 1: Applications of artificial intelligence
• Module 2: AI in digital transformation

Part 2 – AI in industrial, business and commercial processes
• Module 3: Automation and optimisation of industrial processes
• Module 4: AI in business management

Part 3 – AI in service delivery and customer relations
• Module 5: Personalising customer support
• Module 6: AI in improving the customer experience

Part 4 – Trends and challenges of AI in industry and business
• Module 7: AI innovations and the future
• Module 8: Future challenges of AI

Course Description

Artificial intelligence (AI) is rapidly transforming a wide range of sectors, from industry to services. This course provides a practical and up-to-date overview of the impact of AI on industrial and business processes, enhancing efficiency, decision-making and the personalisation of customer service. Throughout the course, participants explore how AI is applied in the automation and optimisation of processes, as well as in data management and analysis to support more informed decisions. The course also highlights how AI is revolutionising the customer experience and examines the main trends and challenges associated with its adoption, preparing learners to lead digital transformation within their fields.

Certificate/badge details

At the end of each module, to assess your progress, you will complete a test with a mandatory knowledge check, accounting for 50% of the final grade.

At the end of the course, you will take a Final Assessment Test worth the remaining 50% of the final grade.